7 Questions to Ask While Choosing a Highway Roadside Assistance Program

On the open road, there’s nothing more important than knowing that you have a reliable roadside assistance program in your back pocket. If something goes wrong with your car, you need to know that you can count on someone to help you get back on the road as quickly as possible. 

That’s why it’s important to ask the right questions while choosing a highway roadside assistance program. This blog will outline the questions you should ask before signing up for roadside assistance.

1) What Is the Cost of Roadside Assistance?

When choosing a highway roadside assistance program, one of the first questions you’ll want to ask is about the cost. Some programs are free, while others charge a monthly or annual fee.

The total cost of a roadside assistance program will depend on various factors:

-The number of services offered

– The geographical area covered

– The type of vehicles covered

– The response time

Some programs may offer additional benefits, such as trip planning and discounts on hotels, restaurants, and gas stations.

2) What Is the Coverage Area?

The best driver roadside assistance service programs will have a large coverage area. It means that no matter where you are in the country, you can call for help and receive assistance. Ask about the coverage area before signing up for a program.

Roadside assistance service programs will also offer different levels of coverage. For example, some may only cover certain types of assistance, like towing, while others may offer a more comprehensive package that includes everything from flat-tire changes to jump-starts. Choose the program that offers the right level of coverage for your needs.

Some roadside assistance service programs will only cover certain types of vehicles. If you have a luxury vehicle, ensure the chosen program covers it.

3) What Are the Hours of Service?

Emergencies like a breakdown or accident can happen at any time. 

You’ll want to know the service hours for the roadside assistance program you’re considering so you can be sure someone will be available when you need them. 

Most programs offer 24/hour, 365-day coverage, but it’s always best to check and be sure.

4) What Is the Response Time?

Knowing how long it will take for assistance to arrive once you have called for help is crucial. Be sure to ask what the average response time is and if the company makes any guarantees or promises. 

You don’t want to be stranded on the side of the road for hours waiting for help to arrive. The best method to understand customer service details is by reading reviews and testimonials. For example, you will get information like, “I called for help at night, and they were there in 45 minutes.” 

The type of real-life experience will give you a better understanding of what to expect from the company.

5) Is the Company Licensed By the State?

You’ll want to ensure that your state licenses the company you’re working with. It will ensure they are properly insured and follow all the necessary regulations.

For example, a towing company in the US should be a member of the American Towman roadside assistance organization. In Canada, they must follow provincial rules and regulations. You can find out if your state or province licenses companies by contacting your local DMV.

6) Is There a Limit on How Many Times You Can Use the Service?

When buying a group membership, you want to ensure that there is no limit on how many times you can use the service. It is because you never know when you will need it and don’t want to be caught without it.

7) Does the Program Offer Additional Services?

Many roadside assistance companies offer additional services like towing, trip interruption protection, and more. If you frequently travel or are looking for comprehensive coverage, ensure the program you choose offers the services you need.

For example, trip interruption involves reimbursing expenses like food and lodging if you’re stranded over 50 miles from home. And some programs will even send out a locksmith if you lock your keys in the car.

Additional services can give you peace of mind while on a long road trip.


Roadside assistance is an important service to have, especially if you travel often. By asking these questions, you can be sure that you’re choosing the right program for your needs. Do your research and then make the best decision for your employees.

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